Tube Lines publishes latest quarterly performance report online

Tube Lines has published its performance report for quarter one 2008/9 at http://www.tubelines.com/news/performance/2008-9/QPR_Q1_2008-9.pdf.   

Overview

Tube Lines was ahead of target on its availability measure (lost customer hours) during the last quarter by approximately 35%. The Northern line continued the good performance of last quarter as Alstom maintained its performance and kept fleet incidents down.

We completed construction of the new train crew accommodation in Stratford and passed it to London Underground. It is now in daily use by train operators.

We are now well beyond the half way point for fitting Jubilee line trains with the new signalling equipment and reduced the time taken per train to a new record of 13 days. This originally took over a month to complete. The knowledge is being passed to the Northern line team as that work starts ramping up.

Six more station upgrades reached practical completion, bringing our total to 58. Work began at another five.

Capital expenditure for the quarter was slightly less than planned at £98m, compared with a forecast £101m.  For 2008 as a whole, the actual expenditure was £204m compared to a forecast of £205m.

The employee lost time injury rate stayed low, with one less incident this quarter compared with last. It met the tough targets we have set ourselves.

There were 29 zero delays days over the quarter.

ENDS

For further information, please contact:
Press office, Tube Lines: 020 7088 4848 / 07843 551 589

Notes to Editors

The quarterly performance report is part of the company’s ongoing commitment to provide information to the public regarding progress upgrading and modernising the Jubilee, Northern and Piccadilly lines.

Tube Lines publishes quarterly performance reports on its website.

Performance Indicators

These indicators are those against which it is contractually measured and others, and include:

• Incident count, which is a measure of reliability. It is a summary of the total number of recorded incidents, or asset failures, which prevent an asset being available for two minutes or more. It covers escalators, lifts, points, signals, track and trains.

Ambience, Availability and Service Points, three contractual performance measures:

• Ambience is a quarterly measure of the travel environment, encompassing the cleanliness of trains, stations and tunnels, and levels of customer information. More points indicates better ambience.

• Availability is a measure of journey time disruption caused by asset failures. It reflects the delay in passenger journey time, and is measured in lost customer hours (LCH). A more reliable service is demonstrated by fewer lost hours.

• Service Points measure fault response times: Faster responses are demonstrated by fewer points.

Safety, as indicated by the Lost Time Injury Frequency Rate (LTIFR), which records the amount of time lost due to operational staff injury.

Tube Lines’ performance is measured against the target levels on which its bid was accepted by London Underground. This reflects the agreed performance levels and shows Tube Lines’ operations financial performance measures as defined under the contract.

1. Tube Lines is responsible for the maintenance and upgrade of the infrastructure on the Jubilee, Northern and Piccadilly lines. London Underground is responsible for operating the Underground, for employing drivers and station staff, for ticketing and fares, and for the Tube’s safety regime.
2. The Tube Lines consortium consists of two shareholders – Amey and Bechtel. They bring together some of the most experienced providers of business services with specialist skills in the rail industry, including track and signal renewals, plus project and operational management. They are providing some of the best project and operational managers from around the world to work on the modernisation of the Tube system. Amey owns two-thirds of Tube Lines’ business and Bechtel one third.

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