Tube Lines publishes latest quarterly performance report online

Tube Lines has published its performance report for quarter four 2007/8 at

http://www.tubelines.com/news/performance/2007_08/QPR_Q4_2007-8.pdf.

Overview

Tube Lines was ahead of target on its availability measure (lost customer hours) during the last quarter. The Northern line enjoyed a particularly good performance as a reduction of fleet problems following contract renegotiations with Alstom has made a significant impact. A new timetable introduced by London Underground towards the end of the quarter is also helping deliver better services to passengers on the line. Overall reliability for the 2007/8 financial year across our three lines was ahead of target.

The ambience score continued to improve – it was slightly better than the previous quarter and the target was exceeded.

The trend for service points was good, with the number of both fault rectification service points and facilities service points falling. The former were better than target, despite requirements getting tougher, but the improvement in facilities service points was not quite enough to hit the target.

We completed installing P-CRIDs, a Tube Lines innovation which indicates whether track current is on or off to workers who can remain safely on the platform. This further boosts the safety of our employees and contractors.

Capital expenditure for the quarter was slightly ahead of plan at £107m, compared to a forecast of £104m, primarily because the station upgrade programme is ahead of plan. Excellent progress was made with this programme with five stations reaching practical completion this quarter and many others reaching significant milestones.

Work on the line upgrades continues; the first passenger trains which part use the new system started running near Stanmore, more Jubilee and Northern line trains were fitted with the new signalling equipment and construction of signalling equipment rooms on the Jubilee line was completed.

The employee lost time injury rate fell and met the tough targets we have set ourselves.

There were 27 zero delays days over the quarter compared to 28 in the previous (which was four weeks longer than this quarter – see page 5 of the report).

ENDS

For further information, please contact:
Press office, Tube Lines: 020 7088 4848

Notes to Editors

The quarterly performance report is part of the company’s ongoing commitment to provide information to the public regarding progress upgrading and modernising the Jubilee, Northern and Piccadilly lines.

Tube Lines publishes quarterly performance reports on its website.

Performance Indicators

These indicators are those against which it is contractually measured and others, and include:

• Incident count, which is a measure of reliability. It is a summary of the total number of recorded incidents, or asset failures, which prevent an asset being available for two minutes or more. It covers escalators, lifts, points, signals, track and trains.

Ambience, Availability and Service Points, three contractual performance measures:

• Ambience is a quarterly measure of the travel environment, encompassing the cleanliness of trains, stations and tunnels, and levels of customer information. More points indicates better ambience.

• Availability is a measure of journey time disruption caused by asset failures. It reflects the delay in passenger journey time, and is measured in lost customer hours (LCH). A more reliable service is demonstrated by fewer lost hours.

• Service Points measure fault response times: Faster responses are demonstrated by fewer points.

Safety, as indicated by the Lost Time Injury Frequency Rate (LTIFR), which records the amount of time lost due to operational staff injury.

Tube Lines’ performance is measured against the target levels on which its bid was accepted by London Underground. This reflects the agreed performance levels and shows Tube Lines’ operations financial performance measures as defined under the contract.

Tube Lines is responsible for the maintenance and upgrade of the infrastructure on the Jubilee, Northern and Piccadilly lines. London Underground is responsible for operating the Underground, for employing drivers and station staff, for ticketing and fares, and for the Tube’s safety regime.

The Tube Lines consortium consists of two shareholders – Amey and Bechtel. They bring together some of the most experienced providers of business services with specialist skills in the rail industry, including track and signal renewals, plus project and operational management. They are providing some of the best project and operational managers from around the world to work on the modernisation of the Tube system. Amey owns two-thirds of Tube Lines’ business and Bechtel one third.

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