Tube Lines publishes quarter three 2007/08 quarterly performance report online

Tube Lines has published its performance report for quarter three 2007/08 at
www.tubelines.com/news/performance/2007_08/QPR_Q3_2007-8.pdf

Overview

Tube Lines was ahead of target on its availability measure (lost customer hours) during quarter 3, continuing a positive trend in reducing delays to passengers. Overall reliability for the year to date is ahead of target. Comparing the same quarters this year and last, the number of incidents causing delay was reduced by 14%.

The ambience score was significantly improved on the previous quarter by 1.52 points although the target was narrowly missed by 0.04 points.  This improvement was brought about primarily by enhancing train litter cleaning regimes to remove discarded free newspapers and by introducing further graffiti-countering measures. Significant ambience improvements have been made to the Northern line fleet by upgrading the seat covers, installing brighter lights and using an improved floor cleaning product. Ambience is measured using a mystery shopper survey which does not yet provide us with sufficient detail to allow us to identify which aspects have deteriorated nor which have improved. We are discussing with London Underground how to address this. 

Fault rectification service points were better than target; however the target for facilities service points was narrowly missed. To reduce the number of station faults there will be closer working with third party maintainers going forward.

Capital expenditure for the quarter was ahead of plan at £125m, compared to a forecast of £110m as a result of a number of influences, primarily due to the stations programme being advanced ahead of plan.

Excellent progress was made with the station upgrade programme with ‘Beneficial Use’ being achieved on four stations this quarter. Work on the line upgrades continues; during this quarter a further nine trains were fitted with the new signalling equipment taking the total completed to date to 20. This quarter also saw Tube Lines awarded contracts to provide step free access at five stations across its three lines. 

The employee lost time injury rate continues to improve and well below the industry standard for infrastructure maintenance companies.  There were 28 zero delays days over the quarter compared to 24 in the previous quarter.

ENDS

For further information, please contact:
Press office, Tube Lines: 020 7088 4848 / 07764 429 015

Notes to Editors

• The Quarterly Performance Report is part of the company’s ongoing commitment to provide information to the public regarding progress upgrading and modernising the Jubilee, Northern and Piccadilly lines.
• Tube Lines publishes Quarterly Performance Reports on its website.

Performance Indicators

These indicators are those against which it is contractually measured and others, and include:

• Incident count, which is a measure of reliability. It is a summary of the total number of recorded incidents, or asset failures, which prevent an asset being available for two minutes or more. It covers escalators, lifts, points, signals, track and trains.

Ambience, Availability and Service Points, three contractual performance measures:

• Ambience is a quarterly measure of the travel environment, encompassing the cleanliness of trains, stations and tunnels, and levels of customer information. More points indicates better ambience.
• Availability is a measure of journey time disruption caused by asset failures. It reflects the delay in passenger journey time, and is measured in lost customer hours (LCH). A more reliable service is demonstrated by fewer lost hours.
• Service Points measure fault response times: Faster responses are demonstrated by fewer points.

Safety, as indicated by the Lost Time Injury Frequency Rate (LTIFR), which records the amount of time lost due to operational staff injury.

In addition, there is a commentary on the relative level of investment being made, year-on-year, and a commentary on variations against operations performance targets.

Tube Lines’ performance is measured against the target levels on which its bid was accepted by London Underground. This reflects the agreed performance levels and shows Tube Lines’ operations financial performance measures as defined under the contract.

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