Words. Partnership. Positive action
Tube Lines’ three lines carry more than 500 million passengers each year. Our work plays an essential role both in keeping London moving and improving the capital’s underground service for the future.
However, our activities are not always seen in a positive light by those who live near the tracks or close to the stations – particularly as most of our work to upgrade and maintain the system has to be carried out at night when there are no passenger trains in service.
Our approach to this is based on a combination of words, partnership and positive action. We work very hard to keep our noise levels as low as we can and to maintain a dialogue with the communities where we work to make sure any potential or actual problems are identified and resolved as quickly and amicably as possible.
Extra info |
This brief summary of our role within the community is our first step in a strategy that will move us towards full corporate social responsibility reporting over the next few years. |
We provide advance notice of extensive, planned engineering works and have also hosted meetings with members of the community who will be affected by our work, to share our plans and listen to their views. For example, when we were still in the planning stages for our new Northern line control centre, we modified the building’s roof from the original pitched design to a green roof, following consultation with site neighbours.
We require all our contractors and employees to respect residents and their property and we provide a 24/7 telephone helpline (08700 702 424) for members of the public to report any issues with our work. Our policy is to take every appropriate step to fix problems reported by residents, resident groups, civic societies, environmental health officers and other council officers as swiftly as we can. In 2006 the average time taken to close an environmental complaint remained static at 13 days.
We also keep others, including London Underground, central and local government, local politicians and business people fully informed about any potential disruption as well as the benefits that our work will bring to the capital, and we abide by reporting requirements for regulators and London Underground.
News in brief |
- Funds raised through our recycling activities are now channelled back into the community, thanks to the Community Support Fund, launched in late 2006. The programme uses money raised from the Go Green recycling programme to support employees who are actively involved in and support charities, local organisations and community initiatives. To date, the programme has donated £7,950. Employees supported by the programme have included one who sky dived to raise money for the premature baby charity BLISS, and another who ran the London Marathon to raise funds for a local hospice. - The New London Orchestra is staging a series of large-scale community music projects to celebrate the changing nature of the Newham area, from the opening of the Channel Tunnel Rail Link in Stratford in 2007 to the Olympics in 2012 . The project will involve at least 400 local people and is one of a number of community projects sponsored by Tube Lines. |
Case Study |
Raising awareness of
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